Call9

    • Founded: 2015
    • Ceased Operations: 2019

What did Call9 do?

Call9 was a telemedicine company that provided on-demand access to doctors for nursing home residents. Call9’s service allowed nursing homes to connect with doctors 24/7 via video chat, so that residents could receive immediate medical attention without having to wait for an ambulance or go to the hospital. Call9 also provided on-site clinical care specialists (CCS) to nursing homes, who could help with tasks such as administering medication and monitoring patients.
Call9 raised $34 million in venture capital funding from 11 investors. The company’s largest investors were Index Ventures and Refactor Capital. Other investors included Y Combinator, Kapor Capital, and Redmile Group.

Who started Call9?

Founder Timothy Peck

Why did Call9 go out of business?

Call9 was unable to achieve the level of scale necessary to make its business model profitable. Telemedicine is a capital-intensive business. Call9 had to invest heavily in technology, infrastructure, and staffing.
Call9 experienced rapid growth in its early years, but it struggled to keep up with demand. This led to long wait times for patients and a decline in customer satisfaction. Call9 faced competition from a number of other telemedicine companies, such as Teladoc and Doctor on Demand. These companies were able to offer lower prices and more robust features, which made it difficult for Call9 to compete.


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